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Hanley,
I spoke with the AW folks about their website issues this morning. In addition to the ticket link being down, the online membership renewal page was not a secure site, at least it was not a https:xxxxx site. Carla Miner was going to have their website person look into this.
I contacted AW this morning and let them know. As have others I'm sure. I got a reply and they said it was their whole store and they were working on it.